The members of United Bitcoin Companies Netherlands subscribe to the following Code of Conduct:

  1. Protect the consumer
    The member company complies with the law in its functioning, in particular the provisions in the Civil Code concerning the protection of the consumer in the case of distance contracts and the Personal Data Protection Act as well as specific laws or regulations with regard to the products and /or services offered.
  2. Collaborate
    The member company complies with the articles of association and the conditions of VBNL and with this Code of Conduct. Furthermore, the member is guided by the standards of morality and decency accepted in society.
  3. Contribute to the good name
    The member company refrains from anything that could harm the reputation of the bitcoin industry in any way.
  4. Fight fraud
    The member company prevents and fights Bitcoin-related fraud in cooperation with the other members of VBNL.
  5. Do not accept cash / cash
    The member company does not accept cash when exchanging bitcoins into euros (or other fiat money), due to the impossibility of finding out the origin of cash.
  6. Speak plain language
    The member company takes such measures that it is assured of clear and unambiguous communication with its customers about its products and services.
  7. Go for quality
    The member company pursues a systematic form of security and quality assurance, in which the legal obligations are carefully observed.
  8. Wear it out
    The member company informs employees, as well as anyone who requests it, of this Code of Conduct. The code of conduct is also available online.